Tuesday, November 25, 2008

Wal-Mart to Compensate Overcharged Customers

Wal-Mart Stores Inc. reported it will trim $3 off the price of any item when a California customer is overcharged because of a problem with its price-scanners.

California Attorney General Jerry Brown announced the move in a settlement with the retailer after authorities found pricing errors throughout the state.

Investigators discovered 164 stores in 30 counties made scanning errors, according to the attorney general's office. On average, customers who were overcharged paid an extra $8.40 at the checkout.

The investigation started nearly three years ago amid allegations that Wal-Mart stores in California were charging prices higher than those advertised on store shelves and signs.

To settle the lawsuit filed in San Diego Superior Court, Wal-Mart agreed that when an employee becomes aware that a customer is charged above the currently listed price for an item, Wal-Mart will give the customer a $3 price-cut on the item, according to the attorney
general's office. If the item is less than $3.00, the customer will get it for free.

Wal-Mart will also pay $1.4 million in restitution, civil penalties and reimbursement for investigative costs.

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